HOW IT WORK
When the recipient pays for the groceries, EBT card is swiped through an electronic card reader or a POS (point of sale) terminal. (If the POS machine cannot "read" the EBT card, you may need to use the number pad on the achine to key in the account number)
The recipient enters the secret PIN to access the Food Stamp Account.
Authorization and Rejection
The EBT system verifies the PIN and account balance electronically.
The EBT system then sends an authorization or denial back to the retailer.
If an Authorization is sent :
The recipient's account will be debited for the amount of the purchase made from the retail store.
The retailer's account will be credited at the end of the business day. Payment is made to the retailer through an ACH settlement process through the Quest network, which is governed by the Electronics Benefits and Services Council or EBT Council of NACHA.
Please call the number below to speak with an agent
1800-642-9633 from 7am. to 9pm. PST.